What do you do when you don’t receive an admission? This is probably the much more likely outcome of an investigation around something like a Title VII or ADEA-type issue. People just don’t think that their own behavior ever rises to the level of being harassment, discrimination, or a hostile
What do you do if you can’t figure out what happened? What do you do if you are not coming to investigative conclusions? First of all, sometimes that happens. Second of all, it doesn’t happen nearly as often as you think, because you probably can come to some investigative conclusions.
What do I do if somebody challenges my process? There are parts of my process that are not moveable. I’m not willing to do an investigation if parts of my process are altered. Those are the parts that eliminate bias, that are fair, that are thorough, that are high quality,
What do you do if you need to build rapport with somebody? Rapport building is important for any interview at all, but it becomes particularly important when the nature of the investigation is really sensitive or the person is really nervous, the stakes for them are super high. I try
What do we do if we have a biased witness? Probably most of our witnesses are biased and we need to work around that because that is part of human nature. And we also need to identify it. So, maybe everybody told me that Bob stole the truck on Tuesday,
What do you do if there’s no policy related to the issue that you’re investigating? People get caught up in this and it doesn’t really concern me one way or the other. If a client has hired me to investigate a thing, I’m going to go investigate that. Sometimes, particularly
What do you do if you are asked by somebody involved in the investigation about the progress of your investigation? It’s happened a couple of times to me that I’ve been at a workplace and maybe I’ve left the interview room and somebody that I’ve interviewed sees me and says,
How do we investigate bias? Bias is sometimes used as a soft word for discrimination, but at the end of the day, we are trying to measure if people are treated differently, either by a system that’s implemented or by direct managerial input of a human. So, regardless of if
What do I do when I’m approaching a witness? Witnesses need to be comfortable with us as investigators. We need to get witnesses comfortable enough to schedule with us and then open up to us later. And so one of the things that we often tell people is, “Hi, my
What do you do after you write your written reports? You get it edited. I’ve heard some people say things like, “Nothing goes out our door unless it’s been thoroughly reviewed by six sets of eyes.” I think mine’s closer to four sets of eyes. But it does get pretty
