What can we do to ensure the quality of our investigations? So particularly when you’re in-house, and I suppose I’m speaking to somebody in a leadership role, but if you’ve got a team of investigators, who are making sure that your investigators are doing a good job? Even if those
What do you do if your investigation involves the use of different pronouns? I’m recording this video in July of 2021 and hoping that this is the video that ages the worst because we make so much societal progress here. As an investigator, I think the first thing you do
What do you do when the complaining party is not an employee? The same thing that you do anyway. So, you investigate those complaints because it doesn’t matter who makes the complaint. You as an employer are now on notice that you have a harasser, discriminator, or bad actor in
https://youtu.be/Ikjy3ftrGLI What do you do if you screw up an investigation? I’d be lying if I said I’ve never screwed anything up. I don’t think I’ve ever screwed up a whole investigation, I’ve done some things that I’ve had to redo. And I think that’s just it, part of doing
How do you prove up perceptions? So perceptions are hard to prove, because they tend not to have a legal definition and because they are open to perceptions. So saying that somebody is inappropriate is a great example. Everybody has a different definition of what is and is not appropriate
What do you do to prevent gossip? In my initial admonishments, we tell people things like, “we’ll ask that you maintain a professional level of confidentiality.” And I’ll often say, “As you can imagine, if gossip starts, it depletes the quality of the investigation that I’m trying to do. And,
What do you do when you’re investigating positive stereotypes? So, things like women are good at nursing, or Asians are good at math. Positive stereotypes are just as detrimental as negative stereotypes. And that analysis is outside the scope of this particular video, but positive stereotypes do damage and are
What do you do if the police are involved in your investigation? First, you let the police do their police thing because your investigation has a lower standard than theirs. And so, you let them go first and foremost, and you let them tell you what to do. There can
How do you define the point of an investigation? This is probably a cross between what the reporting party cares about and what your client cares about. So, it could be the case that your reporting party is wrapped up in something that the employer doesn’t care about. People… The
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